How can we help?

Account and sign-in

How do I create an account?

Create an account, provide accurate information and verify your email address. PezaniWanu is strictly for people aged 18+.

I didn't receive my verification email

Check your spam or junk folder and confirm that you entered the correct email address. You can request another verification email from the verification screen.

I forgot my password

Use the Forgot Password option on the sign-in page and follow the instructions sent to your registered email.

I think someone accessed my account

Change your password and contact security@pezaniwanu.com. Never send us your password or verification code.

Profile and discovery

How do I edit my profile?

Open Profile → Edit Profile, update your information and choose Save Changes.

How do I manage my photos?

Open Edit Profile and choose Manage Photos. You can add, remove or change your main profile picture subject to your plan's photo limit.

Can I correct my date of birth?

Yes. Date of birth can be corrected from Edit Profile, but the resulting age must remain 18 or older.

What does a verified badge mean?

It means the member completed the stated verification step. It is not a guarantee of honesty, character or safety.

Connections and messages

How do conversation requests work?

Where permission-first messaging applies, a conversation opens only after the recipient accepts the request.

Can I block someone?

Yes. Blocking prevents further interaction through supported PezaniWanu features. You can manage blocked accounts from your privacy and account settings.

Reporting and safety

How do I report someone?

Use the Report option on the member's profile or conversation. For platform safety concerns you can also contact safety@pezaniwanu.com.

Someone asked me for money

Do not send money. Preserve the conversation, block the account and submit a report.

Will someone know I reported them?

PezaniWanu does not normally identify the reporting member to the reported person, except where disclosure is required by law or necessary for a formal investigation.

Plans and payments

What plans are available?

Current plans, features and prices are shown on the Plans page before purchase.

How do cancellations and refunds work?

Billing, renewal, cancellation and refund terms are presented before purchase and form part of the applicable purchase terms.

Billing questions: billing@pezaniwanu.com

Privacy

How do I correct my information?

Many profile details can be edited directly from Edit Profile. For a privacy-related request, contact privacy@pezaniwanu.com.

Does PezaniWanu show my exact location?

PezaniWanu uses the profile location information you provide. Never place your home address in your public profile.